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FAQs

General

How many solar panels do I need?

The number of solar panels we recommend for your installation depends on various factors, including your existing energy consumption, the available roof or ground space, the level of investment you intend to make and your specific energy goals. Our team will speak to you about these factors and carry out a site survey before making our recommendations to you.

How much do solar panels cost?

A typical installation ranges in cost from £50,000 to several hundred thousand pounds, depending on variables like the size of the system, the complexity of your installation and the amount of equipment like inverters and mounting structures. However, many businesses benefit from financial incentives like tax credits, grants and rebates, which can significantly reduce the net cost. Our team will advise on these issues and provide a precise quote as part of your project proposal.

Can I get a grant to help pay for my solar installation?

Yes, you may be able to apply for a grant. These are usually national or local government schemes relating to sustainability, rural development and economic development. We recommend talking to our team about what is available currently and how you compare to the eligibility criteria.

Do you install PV on domestic properties?

We only consider domestic installation if it’s in conjunction with a commercial or agricultural project.

Does the solar PV operate if the mains electricity is lost?

No, the inverters we use only operate with a live mains connection. This is a safety feature which prevents electricity from being fed back into the grid during a power outage. If the solar PV system were to continue operating when the mains electricity is lost, it could send power to the grid, endangering utility workers who might be repairing the lines.

I have a generator; is this a problem?

On-site generators are not a problem. We need to connect to the grid side of the generator to follow a loss of mains protocol.

Does Westwood Energy conduct a structural survey for my roof?

Yes, a structural sign-off is a key component to all our projects’ pre-start milestones. You may be able to obtain this from your builder/structural plans. Alternatively, Westwood Energy can conduct a full site survey.

Aftercare

How often should I clean my solar panels?

Solar panels should be cleaned every 12 to 18 months, depending on the site location.

What should I clean my solar panels with?

When cleaning your solar panels, we recommend using de-ionised water and light agitation with a soft brush. Please do not pressure wash solar panels. Many window cleaners now offer a solar panel cleaning service.

Do you monitor my system’s performance?

Yes, Westwood Energy monitor all systems for production and any faults that might occur. This is free of charge for the first year of production, then a small fee is applicable every year thereafter.

Can I monitor my own solar PV system?

All clients are given access to the SolarEdge monitoring portal for solar and the Compleo monitoring portal for EV charging.

Grid connection

How long does a G99 grid connection offer take?

A standard G99 application takes 45 working days. Applications for some large projects may take longer.

Can I have a bigger inverter than the grid allows with export restriction?

No, the grid deems the maximum connected capacity irrelevant of any export limitation capabilities.

Can I have more panel capacity than the maximum connected capacity?

Yes, the connected capacity refers to the inverter size in kW. The SolarEdge inverter has the capability of accepting 175% of its output in connected panels.

What determines the maximum size solar PV system I can have installed?

Your current electrical infrastructure will determine this, including transformer size, incoming fuse size and the grid’s ability to accept your generation.

Planning

Do I need planning permission for my solar PV installation?

Roof-mounted commercial solar installations under 50kW do not generally require any planning. Roof systems between 50kW and 1MW require prior approval and roof systems greater than 1MW require planning permission. Ground-mounted systems require full planning.

How long does planning permission take?

Times vary by the scale of the project. Normally 65 working days should be allowed unless additional surveys are required.

Products

What solar PV panels do you use?

We use Trina, Tier 1, PV modules. The modules come with a 15-year product warranty and a 25-year performance warranty.

What colour are your solar PV panels?

At Westwood Energy, we use black solar panels. Although colour doesn’t affect the performance of the panel, it does add to the aesthetic nature of the install.

Do you supply batteries?

Yes, we can supply batteries for three-phase connections, but only on 10kW inverters. We are expecting batteries to become available for larger inverters in 2024.

Can I add a battery to my PV system at a later date?

SolarEdge inverters have been designed to accept a SolarEdge battery after the initial installation. We recommend clients run their system for a year before assessing the need for a battery.

Is your battery solution DC or AC coupled?

The SolarEdge battery solution is DC coupled, making it more effective than other battery storage solutions. This is also helpful for grid restricted installations.

What makes SolarEdge inverters different to others?

SolarEdge inverters have many advantages over other manufacturers These include industry-leading warranties, module level monitoring, module level performance, safe DC, a user friendly monitoring portal and fully optimised strings.

What is the benefit of the optimiser?

SolarEdge inverters use optimisers on the back of panels. There are several benefits to this, including:

  • The system drops to 1V per optimiser in the event of a fault
  • Increased yield
  • Increased design flexibility
  • The ability to see each panel’s performance remotely.

Can you fit solar PV panels to any roof type?

Our supplier of mounting equipment has a large selection of solutions to fix panels to almost all roof types and styles. Our team will determine the most suitable PV solution at the survey phase.

Export

What is solar power export?

Solar power export is the process of sending electricity generated by your solar power system – usually when this is more than your own consumption – to the National Grid.

Do I receive payment for solar power export?

Yes. You receive credits or payments from the National Grid for the exported electricity, which helps you offset your own energy costs, based on a “feed-in tariff” which is usually agreed on an annual basis.

How much electricity should I export?

We recommend that you only export electricity which is above and beyond your own needs because the rate you receive for electricity you export will inevitably be lower than what you pay for electricity from the National Grid.

Do I have to export excess electricity generated by my solar PV installation?

No, you can store it in a battery. Our team can advise on the types of battery available.

Do you set up export following solar PV installation?

Yes. As part of our turnkey solution we request an export quote for the client and manage the process.

Will you set up an export contract for people who already have solar?

We do accept existing solar PV sites into our selling group. Please contact us to discuss further.

How often do export contracts renew?

Export contracts vary in length but generally will last for 12 months. However this does change in relation to market conditions.

How long does it take to set up export?

Depending on your supplier, it can take between three and six months after the solar PV has been commissioned to finalise export arrangements.

Will I need a new meter for export?

Many modern meters are capable of export. If your existing meter is not already, it may need recalibrating to record export. Westwood Energy will advise if it’s likely your meter will need upgrading.

Design

Do you give a full design report for solar PV?

Every project is designed using SolarEdge’s design package, giving both the client and Westwood Energy a 3D render of the site, proposed panel layout and estimated levels of production and consumption.

How accurate is your design production estimate?

The design software uses years of irradiance data – a measure of the power of solar radiation – giving highly accurate predictions on performance.

Is shading a problem?

Using the SolarEdge optimised system, Westwood Energy can design either avoiding shaded areas or in shaded areas. Thanks to the optimiser, production is limited only to the panels in the shade at any given time.

Can you install panels on multiple roofs and at different angles?

Yes, we can install panels at different angles and on multiple roof areas. A full survey will determine the suitability.

Want to know more?
Speak to our team.